Refund policy

Returns and Cancellations Policy

Last updated: August 2026

We want you to be happy with your purchase from The Nephilim Store. This policy explains how to cancel an order, return unwanted goods, exchange an item, or contact us about faulty, damaged or incorrect goods.

Nothing in this policy affects your statutory rights.

30-Day Returns Policy

We offer a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day returns policy, the item must be returned in the same condition in which you received it, unworn or unused, with any original tags attached and, where reasonably possible, in its original packaging.

You will also need your order details or other proof of purchase.

To request a return, please contact us at sales@fields-of-the-nephilim.com before sending the item back.

Please do not return items without contacting us first, as we need to provide you with the appropriate return instructions.

Cancelling an Order Before Dispatch

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible at sales@fields-of-the-nephilim.com, quoting your order number.

If we are able to cancel the order before dispatch, we will refund the payment to your original payment method.

If the order has already been dispatched, you may still have the right to cancel and return it as described below.

UK Consumer Cancellation Rights

If you are a UK consumer purchasing online, you normally have a statutory right to cancel an eligible order without giving a reason.

For most goods, you have 14 days after receiving your order to tell us that you wish to cancel. You then normally have a further 14 days to return the goods.

Our own 30-day returns policy gives you additional time to request a return but does not replace or reduce your statutory cancellation rights.

Some goods are excluded from statutory cancellation rights. These can include personalised or custom-made products and certain sealed goods where the seal has been broken and the goods are unsuitable for return for health-protection or hygiene reasons.

Return Postage

For ordinary returns where you have changed your mind or ordered an incorrect item or size, you are responsible for the cost of returning the goods to us unless we agree otherwise.

We recommend obtaining proof of postage and using an appropriate delivery service. We cannot be responsible for a return that does not reach us where the return delivery has been arranged by you.

If an item is faulty, damaged, incorrectly described or we have sent you the wrong item, please contact us before returning it. We will provide appropriate return instructions and will meet reasonable return costs where required by law.

Return Address

Once your return has been agreed, please send the goods to:

NEPHILIM STORE C/O Noise Management Ltd
Unit 1
Abbotts Way
Newark
NG24 2EL
United Kingdom

Please contact sales@fields-of-the-nephilim.com before returning any goods.

Faulty, Damaged or Incorrect Goods

Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is faulty or damaged, if you receive the wrong item, or if the goods are not as described.

Please email sales@fields-of-the-nephilim.com with your order details and information about the problem so that we can investigate and resolve it.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not limited by our 30-day returns period.

Depending on the circumstances and your statutory rights, the appropriate remedy may include a repair, replacement, price reduction or refund.

Please contact us before returning faulty or incorrectly supplied goods so that we can provide the appropriate return instructions.

Exchanges

If you wish to exchange an item, for example for a different clothing size, please contact us at sales@fields-of-the-nephilim.com.

Exchanges are subject to stock availability.

Items being exchanged because of a change of size or preference must be returned in the same condition in which they were received, unworn or unused and with any original tags attached.

Unless the goods are faulty or incorrectly supplied, you will normally be responsible for the cost of returning the original item and any applicable delivery costs associated with an exchange.

If the replacement item is unavailable, we can arrange a refund instead.

Exceptions and Non-Returnable Items

Certain items cannot be returned where an applicable legal exception exists.

This may include:

goods made to your specifications or clearly personalised;
sealed goods which are not suitable for return for health-protection or hygiene reasons once unsealed; and
other goods for which applicable consumer law excludes a right of cancellation.

If you are unsure whether an item can be returned, please contact us at sales@fields-of-the-nephilim.com before sending it back.

Sale items are not automatically excluded from returns. Your statutory rights apply to sale merchandise in the same way as other goods, and our 30-day returns policy applies unless an appropriate exception is clearly stated before purchase.

Refunds

Once we receive your return, we will inspect it and notify you regarding your refund.

Where a refund is due, it will be made to your original payment method unless otherwise agreed.

When exercising your statutory cancellation rights, refunds will be made within the timescales required by applicable consumer law.

Where applicable, a statutory cancellation refund will include the cost of our standard delivery option. If you chose a more expensive delivery service than our standard delivery option, we are not required to refund the additional amount above the cost of our standard delivery service.

Your bank, card issuer, PayPal or other payment provider may take additional time to credit the refund to your account after we have processed it.

International Returns

Customers outside the United Kingdom should contact us before returning an item.

You are responsible for ensuring that returned goods are correctly declared for customs purposes. We cannot be responsible for customs charges resulting from an incorrectly declared return.

Your local consumer laws may provide additional rights that are not affected by this policy.