Shipping policy

Shipping Policy

Last updated: August 2026

This Shipping Policy explains how orders placed throughThe Nephilim Store are processed and delivered.

Please read this policy together with our Terms and Conditions and Returns and Cancellations Policy.

Order Processing

All orders must be paid for in full before they are dispatched.

Once your order has been received, we will prepare it for dispatch as soon as reasonably possible.

Processing and delivery times may vary depending on the items ordered, order volumes, destination and the delivery service being used.

You will receive order and shipping information using the contact details supplied when placing your order.

Shipping Charges

Available shipping methods and charges are calculated and displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors including:

the delivery destination;
the products ordered;
the weight and/or size of the shipment; and
the delivery service selected or available.

The shipping charge shown at checkout forms part of the total cost of your order.

UK Delivery

Orders within the United Kingdom will be sent using an appropriate postal or courier service.

Where tracking or a delivery reference is available for your order, this information may be provided to you after dispatch.

Any delivery times displayed during checkout or provided after placing an order are estimates unless expressly stated otherwise.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by applicable consumer law.

International Delivery

We may offer delivery to destinations outside the United Kingdom.

Available international destinations and shipping charges will be shown during checkout.

International delivery times vary depending on the destination, delivery service and customs procedures in the destination country.

Please be aware that international shipments may experience delays while passing through customs. These delays are outside our direct control.

Customs, Duties and Import Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the shipping price paid to us and are the responsibility of the recipient.

Customs regulations and charges vary between countries and can change. Customers placing international orders should check the applicable requirements with their local customs authority if they are unsure.

It is also the customer's responsibility to ensure that products ordered can lawfully be imported into the destination country.

We cannot control charges imposed by customs authorities and cannot advise customers of the exact amount that may be payable.

Delivery Address

Please check your delivery information carefully before completing your order.

It is your responsibility to provide a complete and accurate delivery address, including the correct postcode or postal code where applicable.

Orders will be sent to the delivery address provided during checkout.

If you discover an error in your delivery address after placing an order, please contact us as soon as possible at sales@fields-of-the-nephilim.com.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or delivery process.

Failed Delivery and Returned Packages

If a delivery cannot be completed and the package is returned to us, please contact us or wait for us to contact you regarding the available options.

Where a delivery fails because incorrect or incomplete delivery information was supplied by the customer, or because the customer did not take reasonable steps to receive or collect the shipment, additional reasonable delivery charges may apply if the goods are sent again.

This does not affect your statutory rights.

Delayed Shipments

Occasionally deliveries may be delayed by circumstances outside our reasonable control, including:

postal or courier disruption;
industrial action;
adverse weather;
customs processing;
transport disruption; or
unusually busy periods.

If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed where appropriate.

Nothing in this policy affects your statutory rights regarding delivery.

Lost or Damaged Shipments

If your order has not arrived within the expected delivery period, please contact us at sales@fields-of-the-nephilim.com, quoting your order number.

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order details and information about the damage.

We will investigate lost, damaged or incorrectly delivered orders with the relevant delivery provider where necessary.

Please do not dispose of damaged goods or packaging until we have advised you whether they are required for the investigation.

Your statutory rights are unaffected.

Risk During Delivery

Goods remain at our risk until they come into your physical possession, or into the physical possession of a person you have identified to receive them.

An exception may apply where you independently arrange a carrier that we did not offer as a delivery option.

International Packages Returned by Customs

If an international shipment is refused, rejected or returned by customs or another authority, please contact us.

Any refund or redelivery will be dealt with according to the circumstances of the return, our Returns and Cancellations Policy and applicable law.

Where legally permitted, reasonable costs incurred because of circumstances for which the customer is responsible may be deducted from a refund or charged for redelivery.